Support & FAQs

StackCare has been designed with independent older people living alone in mind. It provides reassurance at a glance for anyone asking themselves the question, how do I keep track of my elderly parent or relative, especially when they are alone at home.

No. It is a simple self-install that requires no tools.

WiFi and a smart phone; we support both iPhones and Android phones.

No, the system was successfully launched in America in 2020 and was rolled out to the UK in January 2021.

Smart motion sensors track an individual’s daily activity patterns at home, the data is analysed and reported back via an app. Find out how here.

Once the monitors are all set up and connected StackCare starts looking at motion data right away, so you’ll see things like activity levels and room temperatures appearing on the app within the first 30 minutes. In 24-48 hours you’ll see that StackCare has learned the Go-to-Bed and Up-and-About times and will have started looking at the number and duration of bathroom visits.
Check out the full ‘Notifications’ list under ‘Settings’; you’ll start receiving alerts after the first night.

Yes, you can purchase additional sensors by visiting the online shop.

Yes, you can purchase additional sensors by visiting the online shop.

Yes, you can add other family members to your ‘Care Group’
There is also a built-in chat function making coordination between relatives much easier.

After 24 hours with zero motion there is a daily update to tell you that we will suspend further notifications until motion is detected again. You can also suspend the system when you know your loved one is away. The system will then serve as an intruder alarm system, notifying you if there is movement in the premises.

There is an option for additional movement sensors so that all bathrooms are monitored.

We provide 7 days of information which gives our customers a good overview of their elderly loved one’s patterns and routines, enabling them to potentially detect health issues.

There is no limit to how many elderly relatives you monitor with StackCare, but you will need to set up separate accounts for each one. However, they can all be monitored on the same app.

Cats, as well as dogs under 50lbs, may not interfere with the data. Dogs over 50lbs may skew or exaggerate some of the data and analysis.

The data for random visits will be evened out over time so does not affect day-to-day reporting. The data from any scheduled or repetitive visits will show a regular pattern which will be ignored.

StackCare is ideally designed to work for single occupancy, but will work with two residents.

A single CR2 battery per device.

No, it is plugged into the mains.

Conservatively, 1-2 years. But don’t worry, the StackCare app will let you know in advance when the battery voltage is getting low

People often ask, which is the best personal alarm for the elderly? But these days there are other options! StackCare doesn’t need the individual to wear a device or remember to recharge batteries (sensor batteries last 1-2 years and you’ll receive an alert when battery power gets low). Unlike pendant alarms that have to be close at hand to be effective, StackCare is not reliant on the individual raising the alarm, as activity levels are tracked independently and unusual activity or inactivity is flagged in real time.
It doesn’t have to be a case of either/or, as many existing customers use StackCare and a personal alarm to call for help when needed.

Yes, but your ability to receive app notifications whilst overseas (and the associated cost) will depend upon your mobile phone provider. You will be able to get mobile app push notifications on internet-enabled devices, but the charges associated for the data will depend on your method of access and on your data provider’s service.

The use of StackCare will enable anyone with the early signs of dementia to stay independent for longer by tracking any unusual behaviours. Additional devices can be used, such as door contacts, so that the alarm can be raised if your elderly loved one has left the house, or opened the door to a visitor.